Legal

Our privacy policy

At Electric Wave SRL, we’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure, and what your rights and choices are in relation to your information.
Any questions regarding this policy and our privacy practices should be sent by email to info@electricwave.eu or by writing to Electric Wave SRL, Via Ludovico Ariosto 6, Grado (GO), 34073, Italy.

How do we collect information from you?

We obtain information about you in the following ways:

Information you give us directly

This is when you do one of the following:

Information you give us indirectly

Your information may be shared with us by third parties, which include:

Ticket platforms, from which you have purchased tickets to one of our shows.
Companies which may provide paid for market research.

You should check any privacy policy provided to you where you give your data to a third party.

When you visit this website

We, like many companies, automatically collect the following information:

Technical information, including the type of device you’re using, the IP address, browser and operating system.
Information about your visit to this website, for example we collect information about pages you visit and how you navigate the website.

Social Media

When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you. The information we receive will depend on the privacy preferences you have set on those types of platforms.

What type of information is collected from you?

The personal information we collect, store and use might be:

Your name & contact details.
Your date of birth.
Information about your activities on our website.
Your bank and credit card details.

Where appropriate, we will make why we are collecting this type of information and what it will be used for clear.

How and why is your information used?

We may use your information for a number of purposes, which may include:

Providing you with the services, products and information you have asked for.
Processing submitted orders.
Carrying out contractual obligations.
Keeping a records of your relationship with us.
Notifying you of changes to services.
To send you email updates, these will only ever come from Electric Wave. If you do not wish to receive these emails, you can opt out by following the ‘unsubscribe’ links in the emails themselves.
Digital advertising remarketing for artists or events.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for.

Who has access to your information?

We do not sell or rent your information to third parties.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy

Your rights

Under EU data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you want to see and proof of your identity by post to info@electricwave.eu

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email.

Right to restrict use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions, we will do so as far as we are required to. Please contact info@electricwave.eu if you would like us to delete your data.

Review of this Policy

We keep this policy under regular review. This policy was last updated in May 2022.